Contact Us

Please Note: Zoo Med is not in a position to provide veterinary advice or specific care guidelines on an individual basis. These kinds of questions are best directed to your veterinarian, local reptile club, or a knowledgeable retailer.

Please Note: We do not sell product directly, please click here to visit our national retail locator for pet stores in your area as well as online retailers.

Click Here to BUY REPLACEMENT PARTS and Filter Media in our Online Store.

Click here or e-mail us at Please describe your question or problem as thoroughly as possible. We make every effort to respond within 2-3 business days; however if you require immediate assistance or do not receive a reply, please call us at the number listed below.

Occassionally we can not get email through to customers because of their spam blocking measures or other mail filters, misspelled addresses, or other problems. If you do not receive a reply, please email again with a telephone number or give us a call.

Office Hours:
8:00 a.m. and 5:00 p.m.
Monday through Friday (Pacific Time).

Our toll free telephone number is (888) 496-6633,
or you can FAX us at (805) 542-9295.

Zoo Med Laboratories Inc.
3650 Sacramento Drive
San Luis Obispo, CA 93401

If you are in Europe, please email our European Office by clicking here.